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Thank you for visiting and shopping at www.classichomewaregifts.com.au. Below are the terms and conditions that constitute our Shipping & Delivery Policy.
All products are shipped from our warehouse in Sydney.
You may also visit any of our 7 Sydney store locations for in-store shopping.
Phone: +61 413 788 805
Support Hours: Mon–Fri, 9:00 AM – 4.00 PM (Holiday hours may vary)
Warehouse Address: 18 Ormsby Place, Wetherill Park, NSW 2164
Local deliveries within Sydney and nearby areas are handled by our company vehicle.
Our drivers may take photo proof of delivery for record-keeping.
Please allow 5-10 business days for delivery.
We ship across Australia, including major cities like Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle, and the Gold Coast.
SHIPMENT PROCESSING TIMES
All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
* Overnight delivery is not possible at the moment.
**Delivery delays can occasionally occur.
We use Australia Post eParcel services, and all our shipping is handled by Australia Post after the product is packaged and handed to the picking service of Australia Post. Occasional delay might occurs than the stated Estimated delivery time mentioned in 1.2 due to for example holiday season or any other unavoidable circumstances.
At classichomewaregifts.com.au, we make every effort to process and ship your order as quickly as possible. However, there may be certain circumstances where we are unable to fulfill your order. In such cases, we reserve the right to cancel any order and issue a full refund without prior notice to the customer in some cases. Most of the cases customer will be notified about the scenario.
Reasons for cancellation may include, but are not limited to:
If your order is cancelled, we will make every effort to issue a refund as soon as possible. Refunds will be issued in the original form of payment.
Please note that we are not responsible for any delay or cancellation of orders due to circumstances beyond our control, such as natural disasters, strikes, or government actions.
If you have any questions about your order or our shipping policy, please contact us.
Free local pickup is available from our warehouse:
Address: 18 Ormsby Place, Wetherill Park, New South Wales 2164, Australia
You will receive an email confirmation once your order is ready for pickup.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. And order can be tracked here https://auspost.com.au/mypost/track/
CUSTOMS, DUTIES AND TAXES
All prices are inclusive of 10% GST.
DAMAGES
Classic Homeware and Gifts is not liable for any products damaged or lost during shipping and transit. Australia Post takes full responsibility for damaged orders, Please contact your local post office for a refund.
Furthermore, if the product is damaged, you can let us know at office@classichomewaregifts.com.au with the pictures of the damaged product within 7 days of receiving the product.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside Australia.
ORDER CANCELLATION AFTER CHECKOUT
Please call us on our Hotline 0413788805 within an hour of placing the order to request an order cancellation. We may not be able to cancel your order if it has already been sent. We do not accept order cancellations through email since sometimes emails get directed to Spam or can be attended to after the order has been sent, since we maintain a very quick dispatch rate.
ADDRESS CHANGE AFTER CHECK OUT
Please call us on 0413788805 within an hour of making the order to request a change of address for your order. We may not be able to modify the address if it is already sent. We do not accept address modifications through email since sometimes emails get directed to Spam or can be attended to after the order is sent, since we maintain a very quick dispatch rate.
Contact Information:
For any questions or assistance, please feel free to contact us at office@classichomewaregifts.com.au. We aim to provide a satisfactory solution for all our customers.
Order Cancellation Policy
At Classic Homeware and Gifts, we strive to provide a seamless shopping experience. However, under certain circumstances, we reserve the right to cancel orders. Please read our cancellation policy carefully.
Out of Stock:
Technical Glitches:
Shipping Issues:
Customer Notification:
By placing an order with Classic Homeware and Gifts, you acknowledge and agree to our Order Cancellation Policy.
For any inquiries or concerns, please feel free to contact our customer support team.
Disclaimer: These terms and conditions are subject to change without notice. Classic Homeware & Gifts reserves the right to update or modify these terms to ensure the smooth operation of our business. Customers are encouraged to review our policies regularly.
Thank you for choosing Classic Homeware & Gifts.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns**
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds** (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@classichomewaregifts.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@classichomewaregifts.com.au and send your item to: Classic Homeware and Gifts, Shop 171/172 Liverpool Westfield, Liverpool NSW 2164, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Classic Homeware and Gifts, Shop 171/172 Liverpool Westfield, Liverpool NSW 2164, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
**Make sure to alert us of any broken or damaged items upon delivery, on the same day. Time is of the essence! Don't wait too long, as you won't want your issue to be unresolved for a prolonged period. Act fast and make sure everything arrives in perfect condition! If Complain is not received by first 24 hours of delivery, no claim can be made for broken or damaged items.
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