Fast & Convenient - Click & Collect! Pick Up from 18 Ormsby Place, Wetherill Park
Click and Collect Available Only at 18 Ormsby Place, Wetherill Park Monday to Friday between 8 Am to 3.30 Pm, 4 hour Click and Collect same day.
At Classic Homeware and Gifts we make every effort to process and ship your order as quickly as possible. However, there may be certain circumstances where we are unable to fulfill your order. In such cases, we reserve the right to cancel any order and issue a full refund without prior notice to the customer in some cases. Most of the cases customer will be notified about the scenario.
Please note that shipping to certain areas may incur additional costs beyond our standard shipping charges. In accordance with our policy, if the actual shipping cost exceeds what we initially charged, we will contact you to discuss the difference.
If you would like to proceed with the shipment, we will provide you with an updated shipping quote for your approval. Alternatively, if you choose not to cover the additional cost, we will promptly refund your order in accordance with our policies.
Reasons for cancellation may include, but are not limited to:
If your order is cancelled, we will make every effort to issue a refund as soon as possible. Refunds will be issued in the original form of payment.
Please note that we are not responsible for any delay or cancellation of orders due to circumstances beyond our control, such as natural disasters, strikes, or government actions.
If you have any questions about your order or our shipping policy, please contact us.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns**
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds** (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@classichomewaregifts.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@classichomewaregifts.com.au and send your item to: Classic Homeware and Gifts, Shop 171/172 Liverpool Westfield, Liverpool NSW 2164, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Classic Homeware and Gifts, Shop 171/172 Liverpool Westfield, Liverpool NSW 2164, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
**Make sure to alert us of any broken or damaged items upon delivery, on the same day. Time is of the essence! Don't wait too long, as you won't want your issue to be unresolved for a prolonged period. Act fast and make sure everything arrives in perfect condition! If Complain is not received by first 24 hours of delivery, no claim can be made for broken or damaged items.
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