Shipping & Delivery Policy – Classic Homeware & Gifts

Thank you for visiting and shopping at www.classichomewaregifts.com.au. Below are the terms and conditions that constitute our Shipping & Delivery Policy.

📦 Warehouse & Store Availability

• All products are shipped from our warehouse in Sydney.

• You may also visit any of our 7 Sydney store locations for in-store shopping.

📞 Customer Support

• Phone: +61 413 788 805 

• Email: office@classichomewaregifts.com.au

• Support Hours: Mon–Fri, 9:00 AM – 4.00 PM (Holiday hours may vary)

• Warehouse Address: 18 Ormsby Place, Wetherill Park, NSW 2164

🚗 Local Deliveries

• Local deliveries within Sydney and nearby areas are handled by our company vehicle.

• Our drivers may take photo proof of delivery for record-keeping.
  

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Delivery Notes 

Please allow 5-10 business days for delivery.
We ship across Australia, including major cities like Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle, and the Gold Coast.

Domestic Shipping Policy

SHIPMENT PROCESSING TIMES

All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is not possible at the moment.

 **Delivery delays can occasionally occur.

We use Australia Post eParcel services, and all our shipping is handled by Australia Post after the product is packaged and handed to the picking service of Australia Post. Occasional delay might occurs than the stated Estimated delivery time mentioned in 1.2 due to for example holiday season or any other unavoidable circumstances. 

Order/Shipping Cancellation 

At classichomewaregifts.com.au, we make every effort to process and ship your order as quickly as possible. However, there may be certain circumstances where we are unable to fulfill your order. In such cases, we reserve the right to cancel any order and issue a full refund without prior notice to the customer in some cases. Most of the cases customer will be notified about the scenario. 

Reasons for cancellation may include, but are not limited to:

• Unavailability of a product
• Errors in pricing or product information
• Inability to process payment
• Shipping restrictions or limitations 

If your order is cancelled, we will make every effort to issue a refund as soon as possible. Refunds will be issued in the original form of payment.

Please note that we are not responsible for any delay or cancellation of orders due to circumstances beyond our control, such as natural disasters, strikes, or government actions.

If you have any questions about your order or our shipping policy, please contact us.

Local Pickup

Free local pickup is available from our warehouse:

Address: 18 Ormsby Place, Wetherill Park, New South Wales 2164, Australia

You will receive an email confirmation once your order is ready for pickup.

SHIPMENT CONFIRMATION AND TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. And order can be tracked here https://auspost.com.au/mypost/track/

CUSTOMS, DUTIES AND TAXES

All prices are inclusive of 10% GST.

DAMAGES

Classic Homeware and Gifts is not liable for any products damaged or lost during shipping and transit. Australia Post takes full responsibility for damaged orders, Please contact your local post office for a refund.

Furthermore, if the product is damaged, you can let us know at office@classichomewaregifts.com.au with the pictures of the damaged product within 7 days of receiving the product.  

Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING 

We currently do not ship outside Australia.

ORDER CANCELLATION AFTER CHECKOUT

Please call us on our Hotline 0413788805 within an hour of placing the order to request an order cancellation. We may not be able to cancel your order if it has already been sent. We do not accept order cancellations through email since sometimes emails get directed to Spam or can be attended to after the order has been sent, since we maintain a very quick dispatch rate. 

 

ADDRESS CHANGE AFTER CHECK OUT

Please call us on 0413788805 within an hour of making the order to request a change of address for your order. We may not be able to modify the address if it is already sent. We do not accept address modifications through email since sometimes emails get directed to Spam or can be attended to after the order is sent, since we maintain a very quick dispatch rate. 

Contact Information:
For any questions or assistance, please feel free to contact us at office@classichomewaregifts.com.au. We aim to provide a satisfactory solution for all our customers.

Order Cancellation Policy

At Classic Homeware and Gifts, we strive to provide a seamless shopping experience. However, under certain circumstances, we reserve the right to cancel orders. Please read our cancellation policy carefully.

1. Out of Stock:

   • In the event that the ordered item is out of stock or unavailable, we may cancel the order. You will be notified promptly, and a full refund will be issued.

2. Technical Glitches:

   • In case of technical glitches or errors on our website that affect the order process, we reserve the right to cancel and refund affected orders. Efforts will be made to rectify such issues, and customers will be notified accordingly.

3. Shipping Issues:

   • Unforeseen shipping restrictions, limitations, or issues may prompt us to cancel an order. Customers will be promptly informed, and appropriate measures will be taken to resolve the situation.

4. Customer Notification:

   • Customers will be notified promptly via the provided contact information if their order is canceled for any reason. This notification will include details of the cancellation and any applicable refund information.
5. Customer Cooperation:
6. • We appreciate the cooperation of our customers in understanding that order cancellations are sometimes necessary to ensure a fair and efficient shopping experience for all.

By placing an order with Classic Homeware and Gifts, you acknowledge and agree to our Order Cancellation Policy.

For any inquiries or concerns, please feel free to contact our customer support team.

Disclaimer: These terms and conditions are subject to change without notice. Classic Homeware & Gifts reserves the right to update or modify these terms to ensure the smooth operation of our business. Customers are encouraged to review our policies regularly.

Disclaimer:
Some images on our website are created using AI for visual representation purposes. We also feature real product photos to ensure accuracy and authenticity.

Thank you for choosing Classic Homeware & Gifts.