Thank you for visiting and shopping at www.classichomewaregifts.com.au.
Following are the terms and conditions that constitute our Shipping Policy.
All products are shipped from our Warehouse in Sydney.
You can also visit one of our stores in Sydney.
Mon - Fri, 9am - 5:30pm
Main Address: Shop 171-172, Macquarie St, Liverpool NSW 2170
Please allow 5-10 business days for delivery.
We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast.
Domestic Shipping Policy
SHIPMENT PROCESSING TIMES
All orders are processed within 1-2 business days. Orders are not shipped or delivered on Sunday or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
Orders below $150 (No Heavy Items)
2-10 business days
Orders over $150 (No Heavy Items)
2-10 business days
|State of WA, NT or TAS||5-15 business days||$30|
|Heavy Items||5-15 business days||Varies - displayed at checkout|
* Overnight delivery is not possible at the moment.
**Delivery delays can occasionally occur.
We use Australia Post eParcel services and all our shipping is handled by Australia Post after the product is packaged and handed to the picking service of Australia Post. Occasional delay might occurs than the stated Estimated delivery time mentioned in 1.2 due to for example holiday season or any other unavoidable circumstances.
Free local pickup is available from our warehouse:
Address: 18 Ormsby Place, Wetherill Park New South Wales 2164, Australia
You will receive an email confirmation once your order is ready for pickup.
SHIPMENT CONFIRMATION AND TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. And order can Track here https://auspost.com.au/mypost/track/
CUSTOMS, DUTIES AND TAXES
All prices are inclusive of 10% GST.
Classic Homeware and Gifts is not liable for any products damaged or lost during shipping and transit. Australia Post takes full responsibility of damaged orders, please contact your local post office for a refund.
Furthermore, if the product is damaged, you can let us know at firstname.lastname@example.org with the pictures of the damaged product within 7 days of receiving the product.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside Australia.
Buyer pays the return Postage cost. Change of mind will not be eligible for a return or refund. If wrong/incomplete address is provided we will credit the order value net of shipping costs. Shipping cost cannot be refunded since we are charged by the post regardless of the validity of the address.
ORDER CANCELLATION AFTER CHECKOUT
Please call us or send us a message on WhatsApp on 0491239335 as soon as possible to request an order cancellation. We may not be able to cancel your order if it is already sent.
ADDRESS CHANGE AFTER CHECK OUT
Please call us or send us a message on WhatsApp on 0491239335 as soon as possible to request a change of address for your order. We may not be able to change the address of your order if it is already sent.